Dental Receptionist Training


If you would like to work as a dental receptionist, you can boost your opportunities significantly by participating in dental receptionist training courses from Indigo Medical Consulting Services.

Why is Special Training Needed to be a Dental Receptionist?

Working as a dental receptionist is not the same as being a receptionist in a hotel or an airline. There is much more that you need to know in order to perform the required duties properly.

It’s actually a little bit easier to work as a dental receptionist than a general medical receptionist, because you won’t need to become familiar with quite so many medical words, but the even better news is that the skills you learn as a dental receptionist and from your dental reception training, are transferable to other receptionist professions, including working as a general medical receptionist (or hotel receptionist if you prefer).

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What Duties Does a Dental Receptionist Undertake?

The primary responsibility of a dental receptionist is to greet patients and prospective patients when they arrive at the clinic or when they call by telephone.

You will normally help patients to book dental services with your clinic, confirm their appointments for them, provide follow-up calls if necessary, and you may sometimes need to call them to provide important information or to get more information for the dentist before the patient’s appointment can be completed.

Another part of your job is scheduling, which means trying to avoid overlap and conflict between patient appointment times, and attempting to give priority to more urgent dental problems. This latter part is a major reason why dental reception training can help, because you’ll need to understand a bit about dental conditions in order to make informed scheduling decisions.

Additionally you will collect and file insurance information, and act as the primary contact with insurers (both for your clinic and the insurers of your patients). You may also need to interact with dental supply vendors and support services such as pathology, radiology, general practitioners, and so on. You will also normally accept deliveries on behalf of the clinic.

The dental receptionist is also most often the person who prepares patient billing and takes care of writing letters and mailing them.

What Core Skills and Attributes Does a Dental Receptionist Need?

  • It is essential for dental receptionists to be able to communicate clearly, whether in person, over the phone, or in writing.
  • Dental receptionists need a calm demeanour. Patients can be a very mixed bunch and there can be a few eccentrics in the mix. Some patients may even have serious psychological disorders, or may be suffering the effects of intoxicant abuse.Also many patients may be experiencing high levels of pain. All this can add up to a potentially emotionally charged atmosphere, so the ability to remain calm and professional in almost all conditions is an essential attribute.
  • You will need to have a good understanding of how a dental clinic functions, the normal daily procedures and workflow. You will also need to know how to schedule and re-schedule patient appointments appropriately.
  • Proficient in using computers, including standard office software (word processors, spreadsheets, databases), email software, and web browser software.

Why Should I Choose Indigo Medical Consulting Services to Help With My Training Needs?

Indigo Medical Consulting Services is one of Australia’s most respected medical recruitment and consulting services. We provide training, job placement, and job preparation services to thousands of medical professionals in Australia and worldwide.

When you seek training or job placement assistance from Indigo Medical Consulting Services you are in good hands, and we can help you get the dental receptionist job you desire.

Indigo Medical Consulting Services also specialises in providing training for Doctors, Physiotherapists, Dentists, Practice Management Training & Medical Reception Training. To register your application with Indigo Medical Consulting Services, please forward your resume through to or telephone 1300 826 136.

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