Your go-to HR expertise, supporting you through every stage of the employee journey
Managing people is one of the most complex and high-risk parts of being a Practice Manager.
From recruitment, onboarding and performance management through to difficult conversations, underperformance, and exits, you’re expected to manage staff fairly, consistently, and in line with workplace obligations — often without having in-house HR expertise to rely on.
The HR Toolkits within the Practice Manager Academy have been created to give you that expertise at your fingertips.
They are designed to support you at every step of the employee journey, while helping you establish strong, best-practice HR foundations within your practice.
You don’t need to be an HR expert. These toolkits bring practical HR expertise into your role in a way that’s easy to understand and apply.
HR Toolkits Available
Recruitment & Onboarding
Recruitment Toolkit
Practice guidance and tools to support confident, consistent recruitment – from advertising through to interviews and hiring decisions.
Induction & Onboarding Toolkit
A structured yet flexible approach to onboarding that helps new team members feel support, clear and set up for success from day one.
Performance & Development
Performance Management Toolkit
Support to manage performance proactively through regular check-ins, feedback and clear expectations – not just review.
Managing Underperformance Toolkit
Clear, practical guidance to help you manage underperformance fairly, consistently and with confidence.
Annual Review Toolkit
A more meaningful approach to annual performance conversations focused on development, alignment and growth.
Communication & Workplace Challenges
Difficult Conversations Toolkit
Tools and guidance to help you prepare for and navigate challenging conversations with clarity, professionalism and care.
Managing in the Middle Toolkit
Support for Practice Managers balancing expectations from doctors, teams and leadership – without burning out.
Culture, Wellbeing & Exits
Managing Employee Exits Toolkits
Guidance to help you manage employee exits professionally and respectfully, while protecting the practice and the team.
Creating a Healthy Work Environment Toolkit
Practical support to strengthen culture, improve team dynamics and create a respectful, supportive workplace.
Governance & Compliance
HR Policies & Procedures Toolkit
A central place to understand, manage and stay across essential HR policies and procedures with confidence.
