Letters, Lessons and a Dash of Humour
Real Talk. Real Advice. Zero Fluff.
A digital companion book for Practice Managers who want honest perspective, practical insight, and reassurance — without the jargon or overwhelm.
It’s like having a conversation with someone who gets it.
Being a Practice Manager can feel isolating.
You’re expected to manage people, handle pressure, juggle competing priorities, support doctors, keep the practice running smoothly — and somehow have all the answers along the way.
Often, there’s no one to talk things through with who truly understands what the role involves.Dear Practice Manager: Letters, Lessons and a Dash of Humour was written to change that.
This digital book is like having a trusted colleague beside you — someone who understands the realities of practice management, has been there before, and isn’t afraid to say the things others don’t.
It’s honest.
It’s practical.
And it’s written with warmth, empathy, and a touch of humour — because sometimes you need to laugh as much as you need advice.
What this book is (and what it isn’t)
This isn’t a textbook.
It’s not a formal “how-to” manual.
And it’s definitely not full of fluff.
Instead, it’s a collection of short, relatable letters written directly to you — addressing the real situations Practice Managers face every day.
Each letter offers:
- perspective when things feel heavy
- practical insight you can actually use
- reassurance that what you’re dealing with is normal
- gentle reminders that you don’t have to have it all figured out
And yes — sometimes a knowing smile or laugh along the way.
What You’ll Find Inside
The letters in Dear Practice Manager cover a wide range of real-world topics, including:
- People & Team Dynamics Managing difficult or demanding doctors, navigating team tension, setting boundaries, and recognising burnout.
- Operations & Day-to-Day Pressure When everything feels urgent, workflows aren’t working, and the admin load feels relentless.
- Leadership & Confidence Leading without formal authority, impostor syndrome, decision-making, and trusting yourself in the role.
- Reality Checks & Honest Moments Learning from mistakes, accepting you can’t fix everything, and celebrating the small wins that matter.
Each letter stands on its own — so you can read what resonates, when it resonates.
How to Use This Book
This digital book is designed to fit into real life — not add another task to your list.
You can:
- read it from front to back
- dip into a letter when a topic speaks to you
- return to it when you need reassurance, clarity, or perspective
- or simply to have a smile or giggle
There’s no right or wrong way to read it.
It’s there when you need it — like a quiet conversation with someone who understands the role as well as you do.
A Companion to the Practice Manager Academy
Dear Practice Manager sits alongside the other resources within the Practice Manager Academy.
Where:
- toolkits provide structure
- videos offer guidance
- courses build capability
this book supports the human side of practice management.
It’s about feeling understood, grounded, and more confident — so you can approach your role with clarity and resilience.
Format & Access
- Digital book (instant access)
- Read on your device, whenever it suits you
- No shipping, no waiting
Investment
$39 AUD
(Digital edition)
This book is also included at no additional cost for selected Practice Manager Academy members, including those with Ongoing Support.
Final Reassurance
You don’t need to have all the answers.
You don’t need to be perfect.
And you don’t need to navigate practice management alone.
Dear Practice Manager is here to remind you of that — with honesty, practical insight, and a dash of humour.
