Consistent support, guidance, and reassurance — when you need it.
Being a Practice Manager means carrying a lot — decisions, people, expectations, and responsibility — often without having someone to talk things through with who truly understands the role.
Ongoing Support within the Practice Manager Academy exists so you don’t have to manage alone.
It’s designed to give you regular access to guidance, perspective, and reassurance — not because you’re struggling, but because practice management is complex and having ongoing support alongside you makes a real difference.
This is your place to sense-check decisions, talk things through, and continue developing as a confident, capable Practice Manager.
What’s Included in Ongoing Support
Ongoing Support is built around three key elements, designed to support you in real time and over the long term.
Live Support Workshops
Regular live group sessions focused on the real challenges Practice Managers are dealing with right now.
These sessions are not formal training or lectures. They are guided, practical conversations where you can:
- talk through situations you’re facing
- gain clarity and perspective
- learn from shared experiences
- feel reassured you’re not alone
Example topics may include:
- Managing challenging or demanding doctors and expectations
- Navigating team dynamics, tension, or disengagement
- Addressing small issues early before they escalate
- Making confident decisions when there’s no clear “right” answer
- Managing performance concerns without jumping straight to formal HR
- Handling operational pressure when everything feels urgent
- Balancing competing priorities and expectations
- Leading with confidence when you don’t have formal authority
- Resetting boundaries when you’re carrying too much
- Supporting yourself when practice management feels overwhelming
Sessions are recorded so you can watch in your own time if you can’t attend live.
Bite-Sized Support Videos
Short, focused videos designed to support you between live sessions.
These are not in-depth training videos. They’re practical, reassuring guidance to help you pause, think things through, and feel more confident when situations arise.
Example topics may include:
- Preparing yourself before a difficult or sensitive conversation
- When something doesn’t feel right, but you’re not sure what to do yet
- How to respond when expectations feel unrealistic
- Thinking through a situation before escalating it
- Managing your own emotions when things feel tense or pressured
- Gaining clarity when you’re feeling stuck or overwhelmed
- Sense-checking a decision before acting
- Resetting boundaries when you’re carrying too much
- Navigating uncertainty without second-guessing yourself
- Regaining perspective when everything feels urgent
These videos are there to support you in the moment — not add more to your workload.
Core Practice Manager Resources
A curated library of practical reference documents designed to support confident decision-making and leadership.
These resources are not full toolkits or formal training materials. They are practical, supportive guides you can turn to when you need to pause, think things through, or sense-check your approach before acting.
They’re designed to support you alongside the live workshops and bite-sized videos — giving you something tangible to refer back to when situations arise.
Examples of core resources may include:
- Conversation preparation guides for sensitive or challenging discussions
- Decision-making frameworks to help you weigh up options calmly
- “What to consider before…” checklists for common practice management scenarios
- Boundary-setting prompts to support confident, respectful communication
- Reflection tools to help you step back and gain perspective
- Scenario-based guidance for managing common people and operational challenges
- Leadership confidence prompts to help you navigate uncertainty without second-guessing yourself
These resources are there to support how you think, not just what you do — helping you approach situations with clarity, confidence, and professionalism.
Additional Member Benefit
As part of Ongoing Support, you also receive exclusive member pricing on other products within the Practice Manager Academy.
This includes discounted access to:
- toolkits
- templates and resources
- courses and learning programs
This allows you to build your support and capability over time — choosing what you need, when you need it — while being rewarded for ongoing membership.
Is Ongoing Support Right for You?
Ongoing Support is ideal if you:
- value having regular access to guidance and reassurance
- want a trusted place to talk things through
- prefer ongoing support rather than one-off help
- want to continue developing your confidence and leadership skills
- appreciate knowing support is there — even if you don’t need it every day
There’s no set pathway to follow and no pressure to “keep up”. You use what’s helpful to you, when you need it.
Investment
Ongoing Support is available as an optional support option within the Practice Manager Academy.
Investment:
- $127 per month, or
- $1,297 per year (best value)
This investment reflects:
- regular live group support
- ongoing access to guidance and reassurance
- bite-sized support videos
- core practice manager support resources
- member-only discounts on Academy products
Final reassurance
You don’t need to have all the answers.
You just need to know you have a trusted place to turn — to talk things through, sense-check decisions, and continue growing in your role.
Ongoing Support is here to support you — consistently, practically, and with a genuine understanding of practice management.
