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Indigo Medical Consulting

Supporting medical practices to thrive through strong systems, strong teams, and strong patient experiences.

Indigo Medical Consulting Services is a specialist practice management consultancy dedicated to supporting healthcare organisations with trusted expertise across business operations, human resources, leadership development, e-training, and
marketing.

Virtual Practice Management

About This Service

Behind every well-run medical practice is someone who understands the business side — HR, finances, compliance, workflows, team culture, patient experience, and day-to-day operations. It’s a lot to manage and it requires the right expertise and structure to keep everything running smoothly.

With extensive experience consulting across a wide range of medical practices, our team understands what works, what doesn’t and how quickly things can unravel without solid systems in place. The Virtual Practice Manager service brings that level of expertise directly into your practice — whether you’re a practice owner needing operational support, or a Practice Manager who would benefit from expert guidance, oversight, and specialist backup — all without the overhead of a full-time management role.

This service provides operational clarity, leadership support, and strategic direction to keep your practice running efficiently, allowing owners and PMs to focus on high-value decisions and patient care.

How This Service Supports Your Practice

Operational Oversight & Systems Stability

  • Weekly review of workflows, appointments, and day-to-day operations
  • Monitoring critical KPIs (cancellations, gaps, utilisation)
  • Early identification of issues to prevent operational disruptions

HR & Workforce Management Expertise

  • Staff performance, leave, onboarding, and conflict support
  • Guidance for recruitment, interviews, and retention
  • Mentoring and backup for existing Practice Managers
  • Culture, engagement, and morale checks

Financial & Compliance Oversight

  • Monthly review of revenue, payroll, and profitability
  • Billing, workflow, and cost-saving recommendations
  • Compliance monitoring and audit-ready documentation

Team & Leadership Support

  • Monthly leadership check-ins and action plans
  • Guidance for PMs and owners on decision-making, workflow, and operations
  • Staff Q&A and issue resolution support

Practice Resource Vault

  • 50+ editable templates, checklists, and planning tools
  • Monthly new resources
  • Exclusive to VPM service clients

Optional: 12-Month Practice Transformation Blueprint

  • Annual strategic roadmap for operational, HR, and financial goals
  • Quarterly implementation plans and progress tracking
  • Designed to scale your practice efficiently
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Tailored Packages to Suit Your Practice

Every medical practice is unique — from size and staff structure to growth goals and operational challenges. That’s why the Virtual Practice Manager service is offered in three tailored packages, designed to meet your practice’s individual needs.

Whether you’re a small clinic needing operational stability, a growing practice seeking hands-on support, or a larger clinic looking for full-scale virtual management partnership, there’s a package built to provide the right level of oversight, guidance, and expertise.

Below is a breakdown of each package so you can see which best aligns with your practice goals.

Virtual Practice Manager Packages

Package One - FOUNDATION: Stability & Oversight
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Package One - FOUNDATION: Stability & Oversight

Ideal for: Practices without a PM or with a PM needing light support

What’s Included:

  • Weekly review of core operations and workflows
  • KPI snapshot and performance highlights delivered monthly
  • HR & compliance oversight (staff leave, policies, performance checks)
  • Email & messaging support during business hours for operational, compliance, or HR issues
  1. Priority responses for urgent matters affecting staffing, payroll, compliance, or patient care
  2. Routine questions addressed within 48 hours or scheduled weekly check-ins
  • Access to the Practice Resource Vault
  • Quick support/advice for owners or existing PMs

Key Outcomes:

  • Peace of mind that critical operations are monitored
  • Staff issues addressed early
  • Compliance and admin under control
  • Reliable “safety net” for owners and PMs

Investment: $750/month | Hours: ~5/month

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Package Two - PERFORMANCE: Management Support + Small Projects
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Package Two - PERFORMANCE: Management Support + Small Projects

Ideal for: Practices with a PM needing hands-on guidance or growing practices

What’s Included:

  • Everything in Foundation, plus:
  • Weekly hands-on support for PM and leadership tasks
  • Monthly financial oversight and KPI review
  • Support for small improvement projects (workflow redesign, compliance updates)
  • Team engagement checks and morale feedback
  • Recruitment guidance and interview support
  • Enhanced dashboard reporting
  • Email & messaging support during business hours for operational, compliance, or HR issues
  1. Priority responses for urgent matters
  2. Routine questions addressed within 24–48 hours

Key Outcomes:

  • Smooth day-to-day operations
  • Improved staff performance and engagement
  • Early identification of inefficiencies
  • Clear operational visibility for owners and PMs

Investment:$1,400/month | Hours: ~10/month

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Package 3 - PREMIUM: Fully Supported Virtual Management Partner
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Package 3 - PREMIUM: Fully Supported Virtual Management Partner

Ideal for: Practices seeking virtual COO-level support or PM mentorship

What’s Included:

  • Everything in Performance, plus:
  • Monthly strategic review meetings with actionable recommendations
  • Implementation of major projects or system improvements
  • Staff culture & performance frameworks
  • Recruitment management and onboarding support
  • Annual planning and quarterly check-ins for practice goals
  • Advanced KPI, HR, and financial dashboards with trend analysis
  • Unlimited email & messaging guidance during business hours for operational, compliance, or HR issues
  1. Priority responses for urgent matters
  2. Routine questions addressed within 24 hours or scheduled check-ins

Key Outcomes:

  • Optimised operations and workflow efficiency
  • Highly engaged and productive team
  • Strong financial and compliance clarity
  • PM feels supported and upskilled
  • Owner has confidence and strategic insight

Investment: $2,000/month | Hours: ~15/month

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Optional Add-On: 12-Month Practice Transformation Blueprint
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Optional Add-On: 12-Month Practice Transformation Blueprint

  • Structured roadmap of operational, financial, and HR goals
  • Quarterly implementation and progress tracking
  • Designed to scale your practice efficiently
  • Investment: from $950

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Why Practices Choose This Service

  • Supports both owners and existing Practice Managers
  • Focused on outcomes and proactive problem prevention, not just hours worked
  • Proprietary dashboards, resource vault, and frameworks
  • Clear, structured support for urgent HR, compliance, and operational matters
  • Real-world, hands-on expertise across medical practice operations

Three Packages to suit you practice needs and goals ranging from $750-$2,000 per month.

Package One
Package Two
Package Three

Digital Products

Courses

HR Toolkits

Planners

Dashboards

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      Get in touch with our team