Medical Reception Training Programme

Course Description

IMCS Medical Reception Training Programme is a one week comprehensive course designed to give participants a ‘real’ understanding of the medical profession, the processes and procedures, and the duties and responsibilities involved when working as a Medical Receptionist in General Practice, Hospital, Private Specialist and Allied Health practices.

This course teaches participants the importance of providing excellent customer service and care towards doctors, fellow colleagues and patients.

A Medical Receptionist is an integral member with the medical environment and is a very rewarding and fulfilling career offering many career opportunities.

Course Material

You will be provided with a bound detailed Course Manual, including examples of medical documents used in the medical environment as well as a demo disk of the medical software, Pracsoft.

Course Content

Day 1 & Day 2 – Medical Reception

Communication Skills

• Front desk reception
• Telephone skills
• Prioritising patient emergencies/urgencies
• Scheduling patient appointments
• Cancel and re-schedule appointments

Referrals To Specialists and Patient Tests/Investigations

• Patient referrals to Medical Specialists
• Requests for investigations and tests for patients

Filing Systems

• Filing systems examples
• How to operate a filing system
• Filing of patients’ reports and results in the various filing systems

Patient Billing

• Doctors’ Provider numbers
• Manual methods of Medicare bulk-billing
• HIC on-line methods of Medicare bulk-billing
• Manual methods of Veterans Affairs billing
• HIC on-line Veterans’ Affairs billing
• Private patient billing and receipting (including HICAPs)

Occupational Health and Safety

• Worksafe practices and injury management
• Infection control in the healthcare setting
• Use of correct Personal Protective Equipment (PPE)
• Care of surgical instruments and medical equipment
• Instrument terilization processes and the documentation of these
• Basic first aid in emergencies

Accredited Cpr Training

Day 3 - Introduction to Pracsoft

• Patient database management
• Patient data entry
• Scheduling patient appointments
• Changing/deleting appointments
• Using the 'Waitroom' screen
• Private patient billing
• Private patient receipting
• Medicare bulk-billing
• Overview of batching
• Veterans' Affairs billing
• Overview of banking
• 'Shortcut' functions

Day 4 – Medical Terminology

• Introduction and origins of medical terms
• Learn medical word roots, combining vowels, combining forms
• Create medical terms from word roots
• Discover common medical terms used and their generic equivalents
• Learn medical word roots for colours, numerical and directional and positional terms
• Discover medical emergencies and the associated medical terms
• Learn medical instruments and equipment and their uses
• Learn human body systems and associated terminology

Learning Outcome

On completion of this course, participants will have an understanding of the role and responsibilities a Medical Receptionist plays within the medical environment. Participants will have learned the important attributes of a quality Medical Receptionist and how to provide a high level of administrative assistance to medical professionals and patients.

Targeted Individuals

• Individuals seeking employment as a Medical Receptionist or Medical Secretary
• Individuals with a nursing career wishing to move into a surgery environment, with a view of seeking work as a 'Medical Practice Nurse'
• Employers of medical surgeries and centres wishing to provide employees with training for staff improvements
• Individuals working in a role as an AIN wishing to seek employment in a surgery
• Individuals working in the medical industry wishing to change direction into surgery environment
• Individuals working in the medical reception role wishing to update their knowledge
• Individuals currently employed as a Medical Receptionist/Secretary and wishing to increase their knowledge and skills for their job role

Course Duration

4 Days (Monday to Thursday)

Successful Completion of the post course assessments will result in the awarding of Units of competency:

• BSBCMM201A Communicate in the workplace
• BSBMED305B Prepare and process medical accounts

and partial completion of the requirements for BSB20107 Cert II in Business (Medical Reception).