Medical Reception Training (Incorporating Pracsoft)

Medical Reception component - covers the duties and responsibilities involved when working as a medical receptionist in private medical practice. Participants will discover the realm of the medical practice and the tasks which may be required of them in their role as a Medical Receptionist or Medical Secretary.

Pracsoft component - covers the basic functions of the extensively used computer software known as 'Pracsoft' designed for General Practitioner practices. The course will develop the knowledge required to operate the functions such as patient data entry, scheduling and patient appointments, patient billing and receipting in general medicine. Course covers the 'shortcut' functions for basic operations in the system.

'Indigo Medical Consulting Services' are delighted to present this introductory course to individuals with a view of entering employment in the medical environment.

Participants may wish to bring pen and paper when attending the course (optional).

Course Outline

Download course brochure

• COMMUNICATION SKILLS
  • Front desk reception
  • Telephone skills
  • Prioritising patient emergencies/urgencies
  • Scheduling patient appointments
  • Cancel and re-schedule appointments
• REFERRALS TO SPECIALISTS and PATIENT TESTS/INVESTIGATIONS
  • Patient referrals to Medical Specialists
  • Requests for investigations and tests for patients
• FILING SYSTEMS
  • Filing systems examples
  • How to operate a filing system
  • Filing of patients' reports and results in the various filing systems
• PATIENT BILLING
  • Doctors' Provider numbers
  • Manual methods of Medicare bulk-billing
  • HIC on-line methods of Medicare bulk-billing
  • Manual methods of Veterans Affairs billing
  • HIC on-line Veterans' Affairs billing
  • Private patient billing and receipting
• OCCUPATIONAL HEALTH and SAFETY
  • Worksafe practices and injury management
  • Infection control in the healthcare setting
  • Use of correct Personal Protective Equipment (PPE)
  • Care of surgical instruments and medical equipment
  • Instrument sterilisation processes and the documentation of these
  • Basic first aid in emergencies
• COURSE CONTENT (Pracsoft component)
  • Patient details
  • Patient data entry
  • Scheduling patient appointments
  • Changing/deleting appointments
  • Using the 'Waitroom' screen
  • Private patient billing
  • Private patient receipting
  • Medicare bulk-billing
  • Overview of batching
  • Veterans' Affairs billing
  • Overview of banking
  • 'Shortcut' functions

Courses available at Sydney, Central Coast and the Hunter.

If you would like more information on our courses or would like to register for the next course, please email indigoconsulting@exemail.com.au